There are two ways for someone to unsubscribe. The first is to unsubscribe from you. The second is to unsubscribe from all of Expect Referrals. We manage both those unsubscribes. In the My Reports section, you can export all the people who have unsubscribed from you. We recommend that you do that before you do additional marketing so you can eliminate anyone who has unsubscribed. If a customer unsubscribes from Expect Referrals, our system will prevent future emails being sent to them.
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